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Adam
#1 Posted : Thursday, November 22, 2007 1:40:06 PM
Rank: eJadSPM Beginner

Groups: Member

Joined: 11/14/2007
Posts: 11
Points: 33
Would it be possible to have the ability to set the ticket on hold and a time/date when it can be activated again.

Best regards
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brian
#2 Posted : Thursday, November 22, 2007 11:03:16 PM

Rank: Management

Groups: Administration

Joined: 11/11/2007
Posts: 11
Points: 45
You can create a new status "On-Hold" and assign to ticket. You may then track on-hold tickets and work on them when desired.
Brian Ellin
CTO/Founder
www.machsol.com

~Next Generation Web Host Automation Systems
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