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BitByteHost
#1 Posted : Thursday, February 07, 2008 5:55:50 AM
Rank: eJadSPM Beginner

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Joined: 1/28/2008
Posts: 14
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It is a good idea to copy a set of default email templates when I create a new help desk department. I find this quite annoying that I have to manually copy template for each type of response into department's mail template.
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brian
#2 Posted : Thursday, February 07, 2008 6:49:18 AM

Rank: Management

Groups: Administration

Joined: 11/11/2007
Posts: 11
Points: 45
Good idea -- should find in next release.
Brian Ellin
CTO/Founder
www.machsol.com

~Next Generation Web Host Automation Systems
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