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Adam
#1 Posted : Wednesday, November 14, 2007 9:03:18 AM
Rank: eJadSPM Beginner

Groups: Member

Joined: 11/14/2007
Posts: 11
Points: 33
Regarding the auto close feature for tickets, does this auto close after so many days of in-activity or closes when the ticket is waiting on the client?

Best regards

Adam
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m.usman
#2 Posted : Wednesday, November 14, 2007 9:35:27 AM

Rank: eJadSPM Guru

Groups: Developers

Joined: 11/10/2007
Posts: 29
Points: 108
Auto-close closes only on the client waiting tickets.
--
M. Usman
Senior Software Engineer
MachSol, Inc.
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Adam
#3 Posted : Wednesday, November 14, 2007 10:09:16 AM
Rank: eJadSPM Beginner

Groups: Member

Joined: 11/14/2007
Posts: 11
Points: 33
Great thanks
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