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MachSol - Community Forums » eJadSPM Core System Discussions » Installation and "How Do I" Questions » Email Parser seems not working

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BitByteHost
#1 Posted : Thursday, February 07, 2008 5:54:07 AM
Rank: eJadSPM Beginner

Groups: Member

Joined: 1/28/2008
Posts: 14
Points: 42
I have configured 2 POP accounts (sales & support). When I send a test email the help desk system doesn't seem to create ticket. What is the issue guys?
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m.usman
#2 Posted : Thursday, February 07, 2008 6:00:34 AM

Rank: eJadSPM Guru

Groups: Developers

Joined: 11/10/2007
Posts: 29
Points: 108
Please make sure that the pop accounts you configured exists and the information provided to eJadSPM is correct. Next check that eJadSPM_HelpDesk_Svc is running on your system. If both of these are correct and still no tickets generated then please tell.
--
M. Usman
Senior Software Engineer
MachSol, Inc.
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brian
#3 Posted : Thursday, February 07, 2008 6:50:59 AM

Rank: Management

Groups: Administration

Joined: 11/11/2007
Posts: 11
Points: 45
Also ensure that challenge-response email is returned else help desk will not create ticket (even though it knows its there). This is to avoid SPAM email cluttering your help desk system.
Brian Ellin
CTO/Founder
www.machsol.com

~Next Generation Web Host Automation Systems
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