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Adam
#1 Posted : Wednesday, November 14, 2007 9:07:07 AM
Rank: eJadSPM Beginner

Groups: Member

Joined: 11/14/2007
Posts: 11
Points: 33
How about having the ability to log a ticket on behalf of the customer? i.e. if they phone up. This can then be handled by 1st line and esculated if needed to an administrator

Best regards

Adam Heavens
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