Welcome to our official ideas and feedback forum. Do you have an idea/suggestion about MachPanel Provisioning System? We want to hear from you!
You may also report Bug in the Bug Reports forum on your right side.
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7 votes
Create APIs for integration with third-party products planned
I know that a good part of your business comes from custom development services for your existing clients in order to enable the integration of your products with third-party applications, but in my opinion this would work a lot better if you had some thoroughly documented APIs that would enable your clients integrate their own systems with your application.
For example, there are a lot of people out there who use a CRM software for Sales, a separate HelpDesk software for Support and an independent Billing system usually built in house. All these applications usually integrate with each other through APIs and it would be great if they were able to integrate with the provisioning and management system too.
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6 votes
Log a ticket as the customer planned
How about having the ability to log a ticket on behalf of the customer? i.e. if they phone up. This can then be handled by 1st line and esculated if needed to an administrator
Best regards
Adam Heavens
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4 votes
Traffic graphing and billing overage planned
Integrate traffic graphs into the device area so that each server or switch port can be tracked.
If you were able to assign devices to customers and assign a given amount of bandwidth with a plan; ie: 1000 GB, 10 Mbps, etc. Then specify the cost for overage. We could automatically bill customers for their overage each cycle.
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4 votes
Generic Data Import under review
It would be very helpful to be able to import bulk data for setup. Some examples:
1. Bulk Domains - set up domain with a hosting plan
2. Bulk Email - import a list of email addresses, passwords, etc. Very helpful when migrating domains with a larger number of email accounts. -
3 votes
support both Xen AND Parallels Containers!
We are going to support Hyper-V first before moving to Xen and rest. Please have your votes cast here if you wish to change this.
- machsol -
3 votes
Gene6 FTP Support started
Would like to see Gene6 FTP support!
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3 votes
Integration with Google Apps
Want to be able to integrate and manage Google Apps for clients. Set up domain, set up email accounts, configure mx records, configure docs, calendar, etc. dns records from within the control panel.
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3 votes
Device and IP management
If there were a way to have asset management and tracking of devices such as servers, switches and other hardware in the data center that would be helpful. A way to assign hardware to customers, have custom fields, etc.
IP management using CIDR so we can track the tens of thousands of IPs that are allocated to customers.
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2 votes
Migration tools started
How about creating migration tools for importing accounts from competitive products, like Parallels System Automation and Parallels Business Automation Enterprise?
We are working on Migration tool-kits. In 1st phase Migration from Hosting Controller, HELM and Plesk will be available. Please stay tuned.
- staff -
2 votes
SimpleDNS Plus Support
Would like to see Simple DNS Plus support!
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1 votes
Filezilla Support
Would like to see FileZilla support!
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1 votes
SmarterStats support
Would like to see SmarterStats support!
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1 votes
MachPanel Provisioning System
nice approch but cant it will support Enterprise applications like HMC4.5 and specialy Moss
Anna
HMC 4.5 will be supported by end of Jan 2009. MOSS is already supported.
- staff -
1 votes
Associate server with ticket
Would it also be possible to add the ability to tick which server the customer is having problems with if they are a dedicated server customer? As a number of our customers have multiple servers.
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1 votes
Helm Migration Toolkit?
Guys, we need voting here to determine which version of Helm shall be given preference as we start writing migration toolkit. Shall it be Helm 3.x or Helm 4.x.
Thank you!
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0 votes
Run all feature in service director
Most of the subscriptions can be processed by eJadSPM Provisioning service which is running in background so most orders are processed automatically.
We have improved addons support, you can now specify quantity of an addon to purchase and this will be provisioned using single click. The new addon support will be provided in July 2008.
- machsol -
0 votes
IISPassword support
Would like to see IISPassword support!
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0 votes
Offline orders
Offline order form looks too clumsy and user 'un-friendly'. You have any plans for improving the offline form?
Current offline order system is crude version for proof of concept. In the next releases we will improve the order form usability and looks.
- machsol -
0 votes
Default email template for new department
It is a good idea to copy a set of default email templates when I create a new help desk department. I find this quite annoying that I have to manually copy template for each type of response into department's mail template.
Good idea -- should find this feature soon.
- machsol -
0 votes
Email dispatch for new staff member
When I add a staff member, the system should send an email to him with his login information. This will help me save time sending this info to my colleagues manually.
Good idea -- should find this feature soon.
- machsol -
0 votes
Support Tickets Custom Fields
We currently use Kayako, which allows us to specify custom details for specific departments. For example our email support department, requires the user to enter a email address that is associated to the query.
Would it be possible to add this feature as it helps ensure the engineers have the correct details to resolve the problem quickly.
Would it also be possible to add the ability to tick which server the customer is having problems with if they are a dedicated server customer? As a number of our customers have multiple servers.
Best regards
Adam
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0 votes
Authorise Charges
How about being able to get the customer to approve a charge i.e. for work to thier server?
How about the ability to track credits for server management?
i.e. customer pays a monthly fee which buys them say 10 credits.When they request work to be done on the server the engineer estimates the number of credits required (Which could 30 minute slots?)
The customer then approves, if they have enough credits the job is passed to an engineer if not. They are sent to a screen to buy more?
Or is this more a custom module?
Your thoughts?
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0 votes
Customer Contacts
It would be nice to be able to assign customer contacts for an account. As allot of our customers are SME's they have seperate departments for Accounts, Technical contacts etc.
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0 votes
Send Test Email
Would be nice to be able to send a test email when configuring Email Delivery settings
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0 votes
Hosting Controller Migration Toolkit
Guys, we need voting here to determine which version of Hosting Controller shall be given preference as we start writing migration toolkit. Shall it be HC 6.1 or HC 7.
Thank you!
